天孚通信｜【2027届应届生】业务管理师

1负责客户基础资料的收集、整理与系统维护，协助客户协议、报告等文件的内部评审、签订与归档保管。 2负责客户图纸、检验标准等产品相关资料的内部收发、外部传递与分类归档，妥善保管客户资料并保守商业秘密。 3协助客户来访接待准备：会议室预定与设备点检、展厅与茶水等接待准备、用餐住宿车辆安排，负责来访记录的统计汇总。 4负责客户订单与样品订单的接收、确认、录入与内部传达，协助交期安排、回复及异常交期的协调处理。 5负责日常出货安排、出货单发出与仓库协调，协助出口资料制作与物流、快递预约，跟踪货物准时到达客户端。 6协助客户需求报价评审的进度跟踪，配合制作报价单；定期汇总客户询盘报价、超期未交订单以及接单出货数据并汇报。 7协助客户对账、开票申请与发票寄送跟踪，配合跟进客户回款及超期款的跟踪与反馈。 8负责客户投诉的内部传递与处理进度跟踪，协助汇总客诉退货量，参与客户满意度调查的发送、回收与评分统计。 9协助客户呆料点检与消耗推动，参与客户 PCN 变更需求转内部 ECN 流程的联络与跟踪；完成上级交办的其他工作。 Responsibilities 1Collect, organize, and maintain customer master data in the system; assist with internal review, signing, and archiving of customer agreements, reports, and related documents. 2Handle internal distribution, external transmission, and classified archiving of customer drawings, inspection standards, and other product documents; properly safeguard customer information and protect trade secrets. 3Support customer visit preparation: meeting room booking and equipment checks, showroom and reception preparations, arrangements for meals, accommodation, and transportation; compile visit records and statistics. 4Receive, confirm, enter, and internally communicate customer orders and sample orders; assist with delivery scheduling, responses, and coordination of abnormal delivery dates. 5Arrange daily shipments, issue shipping orders, and coordinate with the warehouse; assist with export documentation and logistics/courier booking; track shipments to ensure on-time arrival at customer sites. 6Track the progress of customer quotation reviews and assist in preparing quotations; regularly compile and report customer inquiries/quotations, overdue undelivered orders, and order/shipment data. 7Assist with customer statement reconciliation, invoicing requests, and invoice delivery tracking; support follow-up on customer payments and overdue accounts. 8Transmit customer complaints internally and track handling progress; assist in summarizing complaint and return volumes; participate in sending, collecting, and scoring customer satisfaction surveys. 9Assist in checking and driving the consumption of customer slow-moving/surplus materials; participate in liaison and follow-up for converting customer PCN change requests into internal ECN processes; complete other tasks assigned by supervisors.

1硕士及以上学历，国际贸易、市场营销、工商管理、商务英语、物流管理、经济学、统计学等相关专业。 2具备良好的客户服务意识与沟通协调能力，执行力强，责任心强，工作细致耐心。 3英语 CET-4 及以上，英语口语熟练，具备基本的英文沟通及读写能力。 4熟练使用 Office 办公软件（Word、Excel、PPT），具备基础的数据整理与报表制作能力。 5了解 ERP/CRM 等系统的基本操作，有订单管理、商务跟单或进出口单证相关实习经验者优先。 6了解国际贸易、报关物流或出口单证基础知识者优先。 7具备较强的目标感与服务意识，能承受一定工作压力，能配合客户时差与紧急需求灵活响应。 8有市场部、销售助理、客户服务或商务跟单相关实习经历者优先；愿意长期深耕客户与业务管理方向。 Qualifications 1Master's degree or above in International Trade, Marketing, Business Administration, Business English, Logistics Management, Economics, Statistics, or related fields. 2Strong customer service mindset with good communication and coordination skills; strong execution, responsibility, and a careful and patient work style. 3 CET-4 or above，Fluent in spoken English, with basic English communication, reading, and writing skills . 4Proficient in Microsoft Office (Word, Excel, PowerPoint) with basic data organization and report preparation capabilities. 5Understanding of basic ERP/CRM system operations; experience in order management, business order follow-up, or import/export documentation is preferred. 6Basic knowledge of international trade, customs clearance, logistics, or export documentation is a plus. 7Strong goal orientation and service awareness; able to work under pressure and respond flexibly to customer time-zone differences and urgent requests. 8Internship experience in a marketing/sales department, sales assistance, customer service, or business order follow-up is preferred; long-term commitment to the customer and business management field.