美团｜Data & Strategy Intern实习

Operations monitoring & support Assist in schedule adjustments and staffing reallocations based on live demand and operational needs. Track adherence to schedules and promptly communicate deviations to supervisors for corrective action. Performance reporting & data analysis Log daily occurrences and prepare basic performance reports(SLA, AHT, occupancy). Support the creation of dashboards and visualizations using sheets to highlight key operational trends. Assist in the analysis of budget vs. actual spend, helping identify variances and efficiency opportunities. Cross‑functional communication & alignment Interact with operational teams and leaders to ensure alignment on service indicators and resource plans. Communicate in portuguese and english to support local and international stakeholders. Participate in WFM and budget review meetings, documenting action items and follow ups.

Google Sheets, Comunication, PMO, WFM This role does not require prior experience. However, as a benchmark, I would prioritize soft skills especially stakeholder communication as the hard skills can be developed and learned over time