大众汽车｜Tianjin_Engineer Hotline Intern_685060007386实习

Field complaints pre-analysis·      Communicate with dealers, collect failure information about the vehicles and record·      Based on the received known complaints do pre-analysis·      Provide appropriate repair suggestions to dealers Inform related organization unit·      Send field complaints notification to related organization units or persons Maintain database·      Record necessary information of the field complaints in hotline database·      Do back-up of database regularly·      Change cases’ name or traffic lights based on the request of TQA analysis team·      Record returned parts’ information according to the information of warehouse keeper Coordinate return of field complained parts·      Communicate with the contact persons of JVs and collect the necessary information of the failure partsReporting·      Present daily report of the complaints at TQA morning meeting and Q-Runde/Schadenstisch Qualification and skills·     University degree or higher in an engineering related field·      Independent working attitude·      Strong problem handling and solving skills·      Analytical and systematical thinking and acting·      Very good communication skills·      Strong cooperation skills and good teamwork·      High sense of responsibility and work enthusiasm·      Microsoft Office applications (Excel and PowerPoint) expert·      Fluent in English or German